Frequently Asked Questions
What are snagging and close-out services?
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Snagging and close-out services are comprehensive inspections and quality checks performed before handover to identify, record, and rectify defects—both visible and hidden—so the asset is safe, compliant, and ready for use. At Stonehaven, our team conducts pre-completion inspections (PCI), verifies workmanship and systems performance, and coordinates corrective actions with contractors. We track each item through a structured snag list, confirm completion with photo evidence, and align documentation for a smooth, dispute-free handover.
How does Stonehaven ensure quality control?
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We operate a rigorous QA/QC framework aligned to project specifications and ISO 9001 principles. This includes method statement and material submittal reviews, Inspection & Test Plans (ITPs), hold/witness points, and structured checklists for finishes, MEP, life-safety, and systems integration. Non-conformances are captured through NCRs, resolved via corrective and preventive actions (CAPA), and verified with re-inspection and evidence logs. Progress and quality are reported through dashboards that track snag ageing, closure rates, and risk hot-spots—giving clients full visibility from inspection to handover.
How do you handle deviations in project standards?
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Deviations are logged immediately with full detail (location, trade, cause, photos) and assigned to the responsible party. We agree a corrective action plan, set closure targets, and re-inspect to verify compliance. Where trends emerge, we run root-cause analysis and implement preventive actions—updating method statements, toolbox talks, or sampling/testing regimes—to stop repeat issues. Our goal is zero-defect handover with minimum rework, protecting programme, cost, and client confidence.
What close-out actions does Stonehaven offer?
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Close-out covers final snag clearance, performance verification of systems, and full documentation assembly. We compile and validate O&M manuals, as-built drawings, warranties, test certificates, fire/life-safety approvals, and asset registers. We manage training for facilities teams, coordinate authority sign-offs, and prepare the close-out report with clear evidence trails. Our structured handover checklists ensure the space is clean, safe, and fully operational—ready for move-in and FM.
What tools and techniques are used during inspections?
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Beyond visual checks, we employ thermal imaging to detect insulation gaps and hotspots, moisture meters for damp ingress, borescopes for concealed areas, and calibrated gauges for pressure and continuity testing. For MEP, we witness TAB (Testing, Adjusting, Balancing), verify emergency and life-safety systems, and run functional tests under load. Results are recorded with geo-tagged photos, punch-lists, and sign-offs to create a defensible audit trail.